Harness the Power of the Group

Many of the business owners I meet have a couple of very big concerns about using social media to promote their business. First of all, they know that to do it right requires a lot of time and effort that they probably do not have. And second, they are not sure they have the right person on their teams to delegate social media to. It isn’t that the staff doesn’t have great ideas- because who knows a business better than the employees?- but quality control is a very big issue.

The best solution I have found is an often under-utilized Facebook feature–the group. By creating a closed or secret group, you can allow your employees to post relevant information without it showing up on your company’s page. Some of this content will be strictly internal, but you will be surprised how often your staff posts the perfect customer photo or industry article that you can’t wait to share on that beautiful timeline you’ve been crafting. Your employees are already on Facebook (if you don’t believe me- check this out) by allowing them to be part of the company’s official Facebook presence you give them a better sense of ownership of their jobs. And once they see a couple of their own posts being shared on the main page, they will quickly become some of your best content sources.

In additional to being fertile ground for your company page, an internal group is a great way to share information quickly and efficiently among your team and to quickly integrate newly hired employees into your culture. The small time investment involved in setting up the group and bringing your staff into the group will pay for itself almost immediately.

I would love to hear how you are using Facebook groups to grow your business page. Tweet me or let me know in the comments!

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What the Pinterest Boom Taught Me About Social Media

I learned an important lesson about social media recently. Anyone who follows a “social media expert” in the social graph has come across blog posts and news articles proclaiming the arrival of Pinterest as the next big thing in social media and how brands and businesses can jump on the bandwagon to increase awareness and sales. After reading dozens of these (some of which were very good, like these from 8pm Warrior and Kevin Spidel) I somewhat sarcastically posted on Facebook and Twitter that I would be adding my two cents to the topic soon. I am a big fan of Pinterest, and do believe it can be a great tool for connecting businesses with their customers, but I realy didn’t think the world needed yet another article on the subject.

I didn’t really expect much of a response to my posts, maybe a few groans and jeers but not much. Too my surprise, the first reaction I got was from a small business owner friend of mine. He had only recently heard about Pinterest and was genuinely interested in learning about how he could use it to grow his photography business (huge potential there!) and he was looking forward to my blog.

This really got me thinking about the nature of the business of social media. Those of us who are in the trenches each day are bombarded by information coming at us from all angles all the time. We follow hundreds of other social media people who are taking in and sharing these huge amounts of information, so it doesn’t take long before it seems like everyone is talking about a few topics, and we (sometimes) cynically see it as jumping on the bandwagon. Personally, I have often stopped myself from sharing a story or writing about a particular topic because I have felt like everyone else had already beaten me to it. I now realize what a huge mistake this is.

My audience is not other social media people. Don’t get me wrong, I love meeting and interacting with other people in my field. I have learned, and will continue to learn, so much from the amazing group of professionals in my online circles and I know those connections are essential to my future success. But my true audience is people that are not intimately connected to the social graph. My job is to help connect those people to social media and help them use the medium to increase their own connections and business.

I got myself trapped in a very small, but very well connected world, and lost track of the bigger picture. I have failed my audience and done my business a disservice. It is not a mistake I plan on continuing.

This is not to say that I will be banging out repeat blogs of every Mashable story, but I will make a concentrated effort to use my voice in social media to make sure my core audience stays up to date on the latest trends and goings on in a constantly shifting and changing environment. For those of you who don’t spend most waking moments plugged into social media, I hope you can use me as a resource and advisor in this space. For my colleagues in social media, I hope you find some value and enjoyment in my particular take on issues that affect our industry.

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Google+ Pages- Should You Jump In?

Reblogged from Jeff in Seattle:

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Today Google rolled out brand pages for Google+ and the social media world looked up to take notice of the once promising social network. We all remember the hoopla surrounding the launch of Google+, even I got into it, but after the initial rush of invites and huge numbers Google+ usage quickly fell off. The lofty goal of dethroning Facebook, which once seemed to be predestined, quickly seemed laughable and most people simply ignored their Google+ accounts.

Read more… 293 more words

This is a post from my personal blog that I wrote just after Google+ pages for brands were released. While I still stand by the basic premise, that small businesses with limited time to dedicate to social media should perfect their Facebook and Twitter presence before trying to attack G+, I am finding more and more use for the platform. Are you using G+ personally  or for your business? What are your thoughts?

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Facebook Is Not Twitter!!

We often talk about social media as a single entity, but it is important to remember that each network is different. There are different ground rules and expectations involved in each social media outlet.

More and more networks are finding ways to integrate. You can push Foursquare checkins to Facebook. You can tweet your Instagram pictures. You can even automate Facebook status updates to Twitter. This integration brings up an important topic of discussion though- just because you can do something does not mean you should!

Twitter is a different ecosystem than Facebook. If you are using Twitter to reach out to your audience to promote your business or product- respect the network you fans/clients/customers have chosen to use. Nothing turns off most Twitter users faster than getting a few words of your long Facebook post followed by a Facebook link.

Good online marketers must share information across as many networks as possible, but take the time to phase that information appropriately for each network. Don’t let your social media efforts work against you. By learning the (somewhat) subtle differences between the different social media spaces you can great increase your effectiveness within each and make better use of your social media efforts.

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The New Neighborhood

Social media,and other online communications, have always promised to shrink the globe-it is just as easy to talk to someone across the ocean as someone down the street. And while this happens everyday, it is amazing how many of us are discovering new friends and business contacts in our own neighborhoods on the internet. Look through some of your favorite super tweeters and I am willing to bet they have a twitter list for either their city or neighborhood (or both). We may never again feel comfortable going next door to borrow a cup of sugar, but we now know what the whole block is doing online. The rise of social media is quickly changing some of our longest held assumptions about what community is and should be.

Small businesses need to better utilize this phenomena to connect with clients and neighbors. Local chambers of commerce and business associations can use the power of social media to better brand their neighborhoods and reach out to the wider community. Small business can use social media to bolster local causes and increase customer loyalty. Social media also provides a unique opportunity for local business to work together. By liking, sharing and commenting on the content generated by neighboring businesses, local entrepreneurs are able to help generate buzz around their communities while supporting the efforts of their peers.

Neighbors are already gathering and communicating online, local businesses have a great opportunity to be part of these new communities and connect with consumers in a way that no national chain or multinational corporation ever could. A successful neighborhood strategy not only tells your own story, but contributes to the story of the entire community. Helping to promote local events, celebrating local celebrities and sharing pictures of the neighborhood all help strengthen your ties to the community.

Small businesses have always been the backbone of neighborhoods, it is time to extend that influence online.

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About Us

We are a full-service social media marketing company. Started in Seattle’s Ballard neighborhood, we are passionate about working with and promoting local businesses. We will help tell your story and better connect with current and potential customers.

Whether you are looking to use social media for your business for the first time, or are in need of a fresh start for your engagement, we are here for you. We will help you find your target audience online and find the best ways to communicate with them.

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